UIM - Unable to complete installation of cabi bundled probe / cabi probe stuck in startup loop

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Article ID: 143865

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Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Unable to complete installation of cabi bundled

After deploying the cabi probe, its stuck in a loop and does not start the installation ater extracting the intaller. 

jan 07 08:29:12:712 [main, cabi] ****************[ Starting ]****************
jan 07 08:29:12:712 [main, cabi] 3.2.0
jan 07 08:29:12:712 [main, cabi] CA
jan 07 08:29:12:712 [main, cabi] port=48008
jan 07 08:29:13:024 [main, cabi] Login to NimBUS is OK
jan 07 08:29:13:040 [main, cabi] cabi_mode is 'bundled'
jan 07 08:29:13:040 [main, cabi] Running installation sequence since this is either a fresh install or an upgrade
jan 07 08:29:15:228 [main, cabi] changing probe state from 'INITIALIZING' to 'INSTALLING_CABI'
jan 07 08:29:15:228 [main, cabi] extracting cabi installer ...
jan 07 08:31:14:962 [main, cabi] successfully extracted cabi installer at nimPath=C:\Program Files (x86)\Nimsoft [time taken=1 minute(s) 59 second(s) (119718 ms)]
jan 07 08:31:15:087 [main, cabi] wasp is not running, skipping wasp deactivation
jan 07 08:31:15:087 [main, cabi] enabling cabi windows authentication
jan 07 08:31:17:337 [main, cabi] EncryptorService was already initialized.
jan 07 08:31:18:118 [main, cabi] ****************[ Starting ]****************
jan 07 08:31:18:118 [main, cabi] 3.2.0
jan 07 08:31:18:118 [main, cabi] CA
jan 07 08:31:18:134 [main, cabi] port=48008
jan 07 08:31:18:197 [main, cabi] Login to NimBUS is OK
jan 07 08:31:18:212 [main, cabi] cabi_mode is 'bundled'
jan 07 08:31:18:212 [main, cabi] Running installation sequence since this is either a fresh install or an upgrade
jan 07 08:31:19:009 [main, cabi] changing probe state from 'INITIALIZING' to 'INSTALLING_CABI'
jan 07 08:31:19:025 [main, cabi] extracting cabi installer ...

The cabi probe will eventually fail with the below error message: 

jan 16 01:37:32:405 [main, cabi] ****************[ Starting ]****************
jan 16 01:37:32:405 [main, cabi] 3.2.0
jan 16 01:37:32:405 [main, cabi] CA
jan 16 01:37:32:405 [main, cabi] port=48008
jan 16 01:37:32:467 [main, cabi] Login to NimBUS is OK
jan 16 01:37:32:482 [main, cabi] cabi_mode is 'bundled'
jan 16 01:37:32:482 [main, cabi] Running installation sequence since this is either a fresh install or an upgrade
jan 16 01:37:49:201 [main, cabi] (521) , (1) error, Received status (1) on response (for sendRcv) for cmd = 'get_connection_string': Received status (1) on response (for sendRcv) for cmd = 'get_connection_string'
 at com.nimsoft.nimdbprovider.de.provider.DataEngineDBProviderInfo.retrieveDecryptedDEConnectionString(DataEngineDBProviderInfo.java:204)

Environment

- UIM version 8.5.1
- cabi bundled probe version 3.20
- ump_cabi package version (deployed to the ump robot) version 3.20
- Backend database version DB Version: Microsoft SQL Server 2014

Resolution

  1. Uninstall the cabi wasp probe:
  • If cabi is installed on a separate robot:

- delete wasp probe from IM or Admin Console

- delete directory C:\Program Files (x86)\Nimsoft\probes\service\wasp (on the cabi robot)

 

  • If cabi is installed along on the UMP or UIM server:

- delete the cabijs app in wasp probe through probe utility.

 

  1. cabi probe:
  • deactivate the cabi probe from IM or Admin Console (do not delete it)
  • login to your database server and copy and execute commands specified at the following path:

- C:\Program Files (x86)\Nimsoft\probes\service\cabi\config\scripts\drop_tables\1.2\sqlserver (assuming sql server db)

  • Make sure that all script commands are run successfully.
  • Delete the cabi probe from IM or Admin Console

 

  1. cabi robot:
  • delete directory: C:\Program Files (x86)\Nimsoft\probes\service\cabi
  • delete C:\Program Files (x86)\Nimsoft\c


NOTE: After the above steps, we redeployed the java_jre package to the robot where the cabi bundled probe will be deployed. This was key to the successful reinstall. 

  1. Re-install cabi 3.20 probe:
  • Drag and drop cabi 3.20 and the following packages (latest versions): uim_core_dashboards_pack, uim_cabi_health_report_pack, uim_unified_reporter_pack to the robot. 
  • Ensure the ump_cabi v3.20 package is deployed to the ump wasp robot.