sdgtw is not able to connect to hub queue


Article ID: 143863


Updated On:


NIMSOFT PROBES DX Infrastructure Management


We have the sdgtw probe running on our Primary Hub and connected to CA SDM and working fine.

We now need to set up a second sdgtw probe on a robot attached to the Primary Hub to cater for a different set of customers but still connecting to the same CA SDM instance.

Connection is validated okay but the probe throws these errors:

Jan 23 17:08:58:583 [Thread-59, sdgtw] checkConnection: Got NimException connecting to queue Tickets: (1) error, Received status (1) on response (for sendRcv) for cmd = 'subscribe' at com.nimsoft.nimbus.NimSessionBase.sendRcv( at com.nimsoft.nimbus.NimSessionBase.sendRcv( at com.nimsoft.nimbus.NimSubscribe.subscribe( at com.nimsoft.nimbus.NimSubscribe.subscribeForQueue( at com.nimsoft.nimbus.NimSubscribe.subscribeForQueue( at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.subscribeToQueue( at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.checkConnection( at
Jan 23 17:08:58:583 [Thread-59, sdgtw] Still alarmSubscription is either null or not Ok so going to send alarm
Jan 23 17:08:58:583 [Thread-59, sdgtw] Alarm creation is set to false on Queue Not Subscribed...
Jan 23 17:08:58:583 [Thread-59, sdgtw] ThreadPool: [Active/Min/Max] [0/15/15], Active: 0, Completed: 0, Task: 0, isShutdown: false, isTerminated: false



Release : 9.2.0

Component : UIM - SDGTW


More than one sdgtw probe cannot subscribe to the same queue so a second queue needs to be set up on the hub

and the second sdgtw probe configured to use that queue.