sdgtw is not able to connect to hub queue

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Article ID: 143863

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We have the sdgtw probe running on our Primary Hub and connected to CA SDM and working fine.

We now need to set up a second sdgtw probe on a robot attached to the Primary Hub to cater for a different set of customers but still connecting to the same CA SDM instance.

Connection is validated okay but the probe throws these errors:

Jan 23 17:08:58:583 [Thread-59, sdgtw] checkConnection: Got NimException connecting to queue Tickets: (1) error, Received status (1) on response (for sendRcv) for cmd = 'subscribe' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:627) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:573) at com.nimsoft.nimbus.NimSubscribe.subscribe(NimSubscribe.java:257) at com.nimsoft.nimbus.NimSubscribe.subscribeForQueue(NimSubscribe.java:242) at com.nimsoft.nimbus.NimSubscribe.subscribeForQueue(NimSubscribe.java:207) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.subscribeToQueue(SDGtwProbe.java:1191) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.checkConnection(SDGtwProbe.java:1103) at com.nimsoft.probe.gateway.sdgtw.SDGtwMonitor.run(SDGtwMonitor.java:41)
Jan 23 17:08:58:583 [Thread-59, sdgtw] Still alarmSubscription is either null or not Ok so going to send alarm
Jan 23 17:08:58:583 [Thread-59, sdgtw] Alarm creation is set to false on Queue Not Subscribed...
Jan 23 17:08:58:583 [Thread-59, sdgtw] ThreadPool: [Active/Min/Max] [0/15/15], Active: 0, Completed: 0, Task: 0, isShutdown: false, isTerminated: false
 

 

Environment

Release : 9.2.0

Component : UIM - SDGTW

Resolution

More than one sdgtw probe cannot subscribe to the same queue so a second queue needs to be set up on the hub

and the second sdgtw probe configured to use that queue.