E150008: Login failed after exporting WCC users to the new release

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Article ID: 143862

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

We would like to import WCC user accounts, groups, roles and credential from old Autosys server to new Autosys server. 

I exported them from old EEM console as WCC0003.xml.gz.  I imported the xml file using safex to the new server.

The operation completed successfully.  However, when testing the login for WCC, it returned error "E150008: Login failed The user is not authorized to use WCC.". 

We also tried to create a new user account, but still got the same error. 

 

 

Cause

In the XML file the label needed to be modified.

Environment

Old environment: 

WAAE: 11.3 SP1

WCC: 11.3

EEM: 8.4.405

 

New environment:

WAAE: 11.3.6 SP8

WCC: 11.4 SP7

EEM: 12.6

 

 

Resolution

The encountered problem is related to the “label” being remained to “WCC0003” in the XML file:

 

<?xml version='1.0' encoding='UTF-8' standalone='no'?>

<Safex>

<Attach/>

<Register certfile="certfile.p12" password="abc123">

<ApplicationInstance name="CA Workload Control Center" label="WCC0003"> < ======

<Brand>CA</Brand> <MajorVersion>11</MajorVersion> <MinorVersion>3</MinorVersion>

 

The recommended solution is to change the change the “label” from “WCC0003” to “WCC0004” in the XML file exported from WCC 11.3 Release:

<?xml version='1.0' encoding='UTF-8' standalone='no'?>

<Safex>

<Attach/>

<Register certfile="certfile.p12" password="abc123">

<ApplicationInstance name="CA Workload Control Center" label="WCC0004"> < ======

<Brand>CA</Brand> <MajorVersion>11</MajorVersion> <MinorVersion>3</MinorVersion>

 

Then run “safex” to import the modified XML file to the new release of EEM for WCC 11.4 SP7. Example:

# cd $CA_WCC_INSTALL_LOCATION

# ./safex -h target_EEM_servername -u EiamAdmin -p EiamAdmin_Password -f full_path_where_your_xml_file_is_located

 

You can consult the following documentation page for more information:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/workload-automation-ae-and-workload-control-center/11-3-6-SP8/securing/ca-eem-security-data-replication-backup-and-migration/migrate-ca-wcc-security-policies-to-release-11-3-6.html#concept.dita_20a2288efa2246d686aa7a393520f242b3f3c433_ChangeCommonCAEEMBackupXMLFileValuesforCAWCC