11.5 agent installation or upgrade failing on Windows servers
Article ID: 143825
Updated On:
Products
Issue/Introduction
New installation or upgrade from 11.3 .7 or 11.4.1 to 11.5 fails. The Agent's installation log shows error as below:
Exit Code: 1
C:\Users\<userid>\AppData\Local\Temp\I1579803158\Windows>cd /d "E:\Program Files\CA\WA_Agent"
E:\Program Files\CA\WA_Agent>".\jre\bin\java" -jar generator.jar installerData.properties
:The system cannot find the path specified.
Status: FATAL ERROR
Additional Notes: FATAL ERROR - "Post-Install: Generation of additional files failed"
Cause
The WA Agent 11.5 installer has a known issue when installing on non-primary drive (C:).
Environment
Release : 11.5
Component : CA WORKLOAD AUTOMATION AGENT MONITOR
Resolution
Set both the TMP and TEMP environment variables on the drive you are trying to use for the Agent upgrade or installation. For example,
To install the agent onto the E: drive, set the following environment variables before running the installer (either open a command prompt or create a .bat file);
set TMP=E:\temp
set TEMP=E:\temp
setup.exe
Additional Information
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