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Unable to login to IM or UIM
Article ID: 143822
Updated On:
Products
NIMSOFT PROBES
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
All users are unable to login, under IM and also UMP, receiving error message:
Login failed
The user name or password is incorrect. Letters must be typed using the correct case. Make sure that the Caps Lock is not accidentally on.
Under hub.log file, can see following error message:
hub: login - denied; no login allowed
Cause
hub.cfg file had an incorrect configuration.
Environment
Release : 9.X
Component : UNIFIED INFRASTRUCTURE MGMT
Resolution
Verified under hub.cfg that had following configuration:
login = nobody
Changed it to:
login = normal
Restart the hub
Feedback
Yes
No
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