Not able to get latency reports to work in CA Performance Management (CAPM)

book

Article ID: 143758

calendar_today

Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

When attempting to run Latency reports in CAPM the following is shown:

Error: Not Data To Display.

Environment

All supported Performance Management releases

Resolution

If are using "system statistics" vendor certification for Reachability it collects IsAlive and Reachibility it does not collect Response times. To collect response times you need to use "ICMP" vendor certification. If you go to the Administration -> Data Sources -> Data aggregator -> Monitoring configuration -> Metric Families and select the Reachability metric family you can change the Vendor Certification priorities to have ICMP as the first Priority and this should get the device to use ICMP Vendor certification then it will collect Response times. If ICMP is already at the top of the list then the device was discovered with out the "Use ICMP" box checked in the discovery profile advanced tab. In this case you would need to rediscover the device with the "Use ICMP" box checked in the discovery profile. 

Reachability metric family:
 
Discovery profile:

 

 

 

 

Attachments