Service Desk Manager - Pdm_configure reverts CAisd application pool to DefaultAppPool

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Pdm_configure reverts CAisd application pool to DefaultAppPool

Steps to reproduce the issue:

1. Create an IIS application pool, e.g. SDM

2. Change CAisd web application pool from DefaultAppPool to the new pool

3. Run pdm_configure.

4. Check CAisd web application: it has reverted back to DefaultAppPool

 

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

When you run through  pdm_configure UI ,  you may notice that there is no option for you to select specific IIS application pool which you would like to have SD's IIS web to use . 

Service Desk not passing anything to the "pool" explicitly, it is IIS which is doing it to  default pool when pdm_configure creating new website . 

 

So ,  it is per design right now. 

Additional Information

An enhancement request was open for it :

 

https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=6072e084-1739-4673-9d49-607385f2195f