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Clicking on Catalog Offerings in Service Point raises an error on top right corner of browser


Article ID: 143734


Updated On:


CA Service Management - Service Desk Manager CA Service Catalog CA Service Desk Manager


An error like this is seen in xFlow's IncidentMS.log file at the same them when you click on an offering link in Service Point


ERROR - 2019-04-05 18:17:23 [c.c.c.a.h.SdmBoplginMethodHelper] - Failed to get the EEM Artifact: AHD04023:Security error: get_bopsid/get_artifact (cnt:6C222631017FFA4E837E475CFC0F746C)
ERROR - 2019-04-05 18:17:23 [] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: Failed to get the EEM Artifact: AHD04023:Security error: get_bopsid/get_artifact (cnt:6C222631017FFA4E837E475CFC0F746C)
at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(
at java.base/java.util.concurrent.CompletableFuture.completeThrowable(
at java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(
at java.base/java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(
at java.base/java.util.concurrent.CompletableFuture.postComplete(


This is an indication that SDM is not able to get an EEM token that Service Point / Catalog needs to get the integration working properly.


Release : 17.2



1) Restart SDM/Catalog/EEM should help with this.   

2) A work around might be to kill SDM's bopauth_nxd program  (pdm_kill bopauth_nxd)  on the SDM Background or Primary server.

3) Logout and login to Service Point again and click on Shopping Cart or the Offering, now the errors should not appear