Unable to move install directory, Service does not start because Port Number becomes negative

Products

• CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)
• CA Strong Authentication
• CA Rapid App Security
• CA Risk Authentication
• CA Advanced Authentication

Issue/Introduction

We are trying to move our install directory and have issues with starting webfort.

 

Currently it is /pas/apps/oracle/devArcot/arcot/ and we are trying to move it to /apps/oracle/devArcot/arcot/.

From the logs, it looks like it looses the port number.

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN - [ArWFProtocolConfiguration]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                             DMDV : 70

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                     PROTOCOLNAME : [ServerManagement-WS]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                       PROTOCOLID : 1

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                       INSTANCEID : [{tsudev.com}.{/apps/oracle/AdvAuth/arcot}]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                         HOSTNAME : [tsudev.com]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                           PORTNO : -1579090845

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                         PORTTYPE : [TCP]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                          HANDLER : [arwfsvrmgmtwsprotocol]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                SUPPORTEDPORTTYPE : [SSL|2SSL|TCP]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                  SERVERCERTCHAIN : NULL

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                 SERVERPRIVATEKEY : NULL

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN - ATTRIBUTES : [11200 128 11201 16 11204 0 11211 7200 11212 0 11214 90 11213 1]

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                           STATUS : 2

01/15/20 07:20:45.973 INFO  STARTUP      -171504944 00WFMAIN -                      DATECREATED : 2013-06-03 08:36:16:0

 

Environment

Release : 8.2

Component : AuthMinder(Arcot WebFort)

Resolution

I will suggest these two things to resolve the issue. If you have database backup that will be good. Please validate this in lower environment first before moving to upper environments.

1. Delete all entries from ARWFINSTANCES table. This will be recreated once the services are started, if there are multiple instances then all of them need to be started and entries will be made in this table.

2. Delete all the entries but the DefaultInstance one from the ARWFPROTOCOLCONFIGURATION table, again entries will be created when the services are started. All but the Defaultinstance entries should be removed.