ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Running SRM Group reports on a Global Collection show "No Records Found"
Article ID: 143730
Updated On:
Products
CA eHealth
CA Spectrum
Issue/Introduction
When trying to run a group availability report on a Global Collection the customer was seeing "No Records Found" When running the availability report for all devices the data was showing up correctly.
Cause
The devices didn't have the association to the global collection in the Spectrum Report Manager database.
Environment
Release : 10.2
Component : Spectrum Core / SpectroSERVER
JasperSoft 6.3
Resolution
Restarting the Tomcat server rebuilt the associations between the devices and the global collection.
Feedback
Yes
No
Powered by
