Running SRM Group reports on a Global Collection show "No Records Found"

Article Id: 143730

Status: Published

Updated On: 24-01-2020 09:21

Products:

CA Spectrum , CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Discovery, Devices & Modeling , CA Spectrum - Core / SpectroSERVER , CA Spectrum - Alarms & Event Management , CA eHealth

Issue/Introduction:

When trying to run a group availability report on a Global Collection the customer was seeing "No Records Found" When running the availability report for all devices the data was showing up correctly.

Cause:

The devices didn't have the association to the global collection in the Spectrum Report Manager database.

Environment:

Release : 10.2

Component : Spectrum Core / SpectroSERVER

JasperSoft 6.3

Resolution:

Restarting the Tomcat server rebuilt the associations between the devices and the global collection.