CABI 6.4.3 or CABI 7.1.1 + ServiceDesk 17.2
After clicking the Launch Insights button in Service Desk 17.2, Jasper Reports V6.4.3 or Jasper Reports V7.1.1 is taking over three minutes to open or simply goes to delay server response
If the insights page is opened from Xflow it occurs the same.
STEPS TO REPRODUCE
1. Log in Service Desk or Xflow with an account that has access rights to Insights
2. In Service Desk select the Insights Tab and then hit the Insights button. In Xflow select the Insight app
3. Service Desk will display the "Delayed server response " page. Xflow will show that is "Working on it" but it does not load.
Size of the file located on the CABI/JasperSoft server :
Release : 17.2
Component : SERVICE DESK MANAGER
Workaround while Defect get fixed :
Delete (-->backup to a different location) the following file on the CABI/JasperSoft server :
Since the file gets recreated , customer built a script to keep deleting/backup above file.