Service Catalog Attachments not working correctly if system date required field has the date first

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Article ID: 143713

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA Service Catalog

Issue/Introduction

When raising  a request to  the catalog  offering ,  pay attention to system's "General Information" section .  It has a "Date Required" field there .   If you  select a date into "Date Required" field first ,  and then click Attachment(0)   or Note(0)  , it is not responding .   

If you try above again  with  "Date Required field" empty ,  then it will work .   

 

the following is the "Date Required" field this tecdoc refers to :

 

 

 



 

 

Cause

It is a product defect in 17.2 

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

*    On catalog 17.2.03 ( i.e.   catalog 17.2 version with rollup3 patch level )  ,  you can contact Broadcom support to obtain the point fix  T6D9544.CAZ  and apply it on catalog 17.2.03  to address this problem 

*  The point fix  T6D9544.CAZ  is included in 17.2.06 ( i.e.  catalog 17.2 version with rollup6 patch level ) and onward .  

 

Attachments