ETC/Actuals Totals do not show correctly for Assignments in New UX

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The New User Experience totals ETC/ Actuals columns are incorrect and do not match Classic Clarity. For most of them we are seeing 0.

Cause

This can happen if Unit of Measure in General settings in the New UX for the user is set to FTE versus Hours.

Environment

Release : All Supported Clarity releases

Component : CA PPM SAAS PROJECT MANAGEMENT

Resolution

For each user seeing the issue, make sure in New UX General settings, Unit of Measure is set to Hours.

To do this:

1. In the New UX,  click on the drop down next to the user's name and select Settings

2. Click on General

3. Select the radio button next to Hours if not set already

(Similar setting update should be made in the Staffing section as well in Settings if you want to see Hours versus FTE

Additional Information

See New User Experience: Assign Resources, Roles, or Teams to Tasks for more information on Assignments in the New UX

See KB 141061 - How to search for known Clarity PPM Issues using Self Service