Upgrade from 12.6.6 to 14.2 and JBoss won't come up

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Article ID: 143673

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

After the upgrade Jboss doesn't come up and it errors out.  Navigating to

\modules\ca\iam\ we see the following directories exist:

\crypto

\Idmutils

\jdbc

After a working upgrade \jasper \bouncy directories should exist

Environment

Release : 14.2

Component : IdentityMinder(Identity Manager)

Resolution

Since this is an in-place upgrade on existing system, IDM installer was looking for Jboss configuration property from multiple locations on the server. We found that the IDM installer creates two im_installer.properties files one for server and one for admin. By changing the jboss configuration at both location, we were able to solve this issue and IDM upgrade was successful.