Open Workbench Certificate Prompt

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Article ID: 143652

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Several project managers are reporting an issue with Open Workbench. Upon exporting a project to Open Workbench, they get a certificate message: 'Unknown certificate: proceed?'.

The message goes away when someone accepts the certificate but everytime it comes up and delays the process for project management.

Environment

Release : All Releases

Component : CA PPM OPEN WORKBENCH (OWB)

Resolution

The options on the prompt are Yes, No or Save. If users select the Yes option, they will get prompted to accept the certificate the following time as well. In order to avoid having to accept the certificate every time, the option to Save should be selected. 

Additional Information

If the certificate prompt reoccurs after selecting the Save option, please see: KB55129.