Knowledge search by document ID does not work

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After customize the list_KD.htmpl form, adding the Document Id in order to be able to do Knowledge Search by Document Id field, as show in the following image:

 

If a Knowledge Document Search is done directly by the Document Id, it is not working.
Although the document exists, it is not found.

 

Environment

Release : 17.2

Component : SDM KNOWLEDGE MANAGEMENT

Cause

Invalid internal datatype for Document Id field variable.

Resolution

Using a custom list_KD.htmpl form, customized just to include  in the search filter the Document Id,  in a SD 17.2 GER  the issue is reproduced and the search by Document Id is not working, and although the document exists , it is not found.

But issue  is not reproduced any more in a 17.2 GER with RU04.

So, no defect number identified  but issue get fixed in Service Desk version 17.2 GER RU04 and later.