AWA: LDAP authentication fails at greater than 32 characters

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

When attempting to log into the Automic Automation Engine with an LDAP user, the user will be unable to authenticate if the AD password is greater than 32 characters. 

Cause

There is a 32 character limit on password authentication, even with a LDAP user.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

As a workaround, you can:

1.) Keep the passwords under or equal to 32 characters.
2.) Use SAML for authentication.
3.) Use local users for authentication. 

This behavior is fixed in the following releases:

Automation.Engine 12.3.3