Can Clarity PPM SAAS Application and Database server timezone be changed?

Products

• Clarity PPM SaaS

Issue/Introduction

Our organization and users are physically located in a different location then what the Clarity PPM Application and Database Server time zone displays in the PPM application Health Report. Can this be changed?

Environment

CA PPM SAAS

Resolution

Saas cannot change the timezone of the PPM Application or Database servers. The Clarity application picks the date from the server.

The PPM Application isn't dependent upon the timezone of the OS. The only place where the PPM Application uses OS time when scheduling the cron jobs.

Run or Schedule a Job
You can use the crontab option on Windows, Linux, and UNIX operating systems where the Clarity PPM instance is running. When you use this option, the scheduled configuration takes the system time from the server where the Clarity PPM instance is running.
For more information about the UNIX Crontab format and special character usage, see the Oracle Documentation.
Also, do you could check with the Broadcom support what is the timezone for your environment (SaaS), to confirm what are you reading from your log files (timestamp).

Additional Information

For Clarity On Premise customers:
- There is no config file in Clarity and it picks the date from the server.
- Check the timezone on all servers (app, bg and db server) - they should all be on the same timezone.
- Check your user account setting time zone.
- If using crontab option to schedule a job, the scheduled configuration takes the server system time where the Clarity instance is running.