Two Template Processes Initiating on Project Create

book

Article ID: 143571

calendar_today

Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When converting an Idea to a Project, two different processes are initiating instead of just the one that is expected. 

The processes are each associated to a different project template. 

Cause

This issue occurs if the project template on one process was created from the template on the second process. 

Environment

Release : 15.4.1

Component : CA PPM BUSINESS PROCESS MANAGEMENT

Resolution

The association between the two templates will need to be cleared so that this issue no longer occurs. The only way to clear the association is to recreate the template based off of the other template either manually or by using XOG (xog out the template, change it's ID and xog it back in to create a new template project). The process then needs to be edited to use this newly created template instead of the old one as it no longer has the association to any other template.