Webstart Workstation Issues

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Article ID: 143555

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Seeing an issue when launching the Webstart Workstation, while the Webview works fine. We have tried some things and it still seems to be the issue.  Now looking for further analysis and troubleshooting.

 

Cause

Configuration issue in the SAML file.

Environment

Release : 10.5.

Component : APM Agents

Resolution

Changed the SAML assertion consumer service URL to be fully-qualified domain name (FQDN) and not just the host name.

Additional Information

Work with your SAML team before engaging APM Support.