soiuis-debug.log was showing:
2020-01-21 11:40:16,099 INFO [EEMGlobalAccessPrivilegeManager Update Timer] ?.?(?) - 2020-01-21 11:40:16,099 [EEMGlobalAccessPrivilegeManager Update Timer] ERROR com.ca.eiam.jpoz.PozFactory - checkForFailoverNumber - Could not communicate with the EEM Server [], server returned with errorcode - 846
and
2020-01-21 11:40:16,100 INFO [EEMGlobalAccessPrivilegeManager Update Timer] ?.?(?) -
[Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]
com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error
soiuis.log showing:
2020-01-21 11:40:16,099 INFO [EEMGlobalAccessPrivilegeManager Update Timer] ?.?(?) - 2020-01-21 11:40:16,099 [EEMGlobalAccessPrivilegeManager Update Timer] ERROR com.ca.eiam.SafeContextFactory - Failed to authenticate application with eTrust Embedded IAM backend server
[Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]
com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error
Release : 4.2
Component : Service Operations Insight (SOI) Manager
Multiple copies of the SAM UI processes were running.
Stopped/killed those then started SAM UI Server again.