Sam UI not starting after force shutdown

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Article ID: 143523

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

soiuis-debug.log was showing:

2020-01-21 11:40:16,099 INFO  [EEMGlobalAccessPrivilegeManager Update Timer] ?.?(?)  - 2020-01-21 11:40:16,099 [EEMGlobalAccessPrivilegeManager Update Timer] ERROR com.ca.eiam.jpoz.PozFactory  - checkForFailoverNumber - Could not communicate with the EEM Server [], server returned with errorcode - 846

and

2020-01-21 11:40:16,100 INFO  [EEMGlobalAccessPrivilegeManager Update Timer] ?.?(?)  - 
[Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]
com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error

 

soiuis.log showing:

2020-01-21 11:40:16,099 INFO  [EEMGlobalAccessPrivilegeManager Update Timer] ?.?(?)  - 2020-01-21 11:40:16,099 [EEMGlobalAccessPrivilegeManager Update Timer] ERROR com.ca.eiam.SafeContextFactory  - Failed to authenticate application with eTrust Embedded IAM backend server
[Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]
com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Multiple copies of the SAM UI processes were running.

Stopped/killed those then started SAM UI Server again.