OneClick is not displaying users and trying to add a new user hangs OneClick.

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Article ID: 143483

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Updated On:

Products

CA eHealth CA Spectrum

Issue/Introduction

OneClick was not showing all users in the Users tab and adding new users caused the OneClick client to hang. 

Cause

The OneClick server needed to be restarted after restarting the server. 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

The customer restarted the OneClick server and they were able to see all of the users and create new users as well.