OneClick is not displaying users and trying to add a new user hangs OneClick.

Article Id: 143483

Status: Published

Updated On: 21-01-2020 11:22

Products:

CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA eHealth

Issue/Introduction:

OneClick was not showing all users in the Users tab and adding new users caused the OneClick client to hang.

Cause:

The OneClick server needed to be restarted after restarting the server.

Environment:

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution:

The customer restarted the OneClick server and they were able to see all of the users and create new users as well.