IOS crashing with message Thread 1: EXC_BAD_ACCESS (code=1, address=0x8)

Products

• CA App Experience Analytics

Issue/Introduction

IOS crashing with message Thread 1: EXC_BAD_ACCESS (code=1, address=0x8) with 9.3.5 release.

Environment

App Experience Analytics 17.3

All IOS releases.

Cause

EXE_BAD_ACCESS is regarding UIWebView didFailToLoad, this will happen on all devices releases and not only 9.3.5. It is due non-support for Xcode 11.

Resolution

There is a hotfix SDK which supports Xcode11, please contact https://support.broadcom.com/ raise a ticket and refer to the following defect code in order to request your fix:

DE441827.