SRM Synchronization lagging on one SpectroSERVER

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Article ID: 143474

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Updated On:

Products

CA eHealth CA Spectrum

Issue/Introduction

The customer was using Report Manager in a distributed environment and the events were showing two days behind on one of the 8 SpectroSERVERs.

Cause

The VM Host memory on the SpectroSERVER that was showing two days behind was low on Memory. 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

The customer increased the host memory on the VM showing the events were two days behind and that resolved the issue.