Is it possible to set Internet Explorer as the default browser only for Service Desk Web Console?

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Article ID: 143428

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Customer would like to set Internet Explorer as the default browser for Service Desk Web Console only.

Environment

All versions.

Resolution

Whenever the user opens the Service Desk Web Console, it opens up on the default browser selected at the operating system level. We cannot choose any other browser specifically for opening the Service Desk Web Console.