cdm probe not visible in Infrastructure Manager after deployment

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Article ID: 143403

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Unable to see the CDM probe in one of the Linux systems . It is not visible in IM whereas other probes like logmon etc are visible.

Cause

The cdm probe was deployed on SUSE linux Enterprise server 12 SP3 running older version of robot which was not compatible with this OS release 

Environment

Release : 8.51 / 9.x

Component : UIM - ROBOT

SUSE linux Enterprise server 12 SP3

Resolution

Reinstalled  robot with robot_update 7.93 or higher version which is compatible with SUSE linux Enterprise server 12 SP3
After this redeployment of cdm probe was successful and visible in IM.

Additional Information

https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=cf7516cd-ecd5-427b-9caa-ccc54559988b