Clarity PPM: Missing Action Items Related to Timesheets

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Article ID: 143398

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Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

Timesheet approval action items no longer show up in Home > Organizer > Action Items.

The message does show up under Home > Organizer > Notifications.

Cause

Users can go through each item Action Item status to review which status it is currently in.

 

Environment

All Clarity versions.

Resolution

If the Action Item no longer appears, it is because the process instance has been deleted and the Delete Process Instance job has removed it.

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