Invalid characters in userid attribute (imloginid)

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Article ID: 143383

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

IDM 14.3 integrated with CA SSO 12.8. Some characters in the userid attribute cause issues when logging into IDM.  For example, if userid is: amak<, when reset password, the user no longer able to log in with the user.  In the access gateway trace logs, You will see:

[01/07/2020][11:08:58][14540][3004][1b9e6a28-a3714ecb-0ba41437-324594c1-e8f8bcf5-29][ProxyValve::invoke][The agent Failed to process the request with a returncode of 5Returning internal server error to the client].

Is there a list of characters should NOT allow for userid?

 

Cause

This was result userid contains space or special characters.

Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Avoid the following chars as they are part of userID validation rules.

^, %, +, \, ", &, ', {, |, }, <, >, #, \r, \n,[, ],*,/