Receiving DX SaaS Alerts with Severity Unknown

Article Id: 143365

Status: Published

Updated On: 20-01-2020 18:42

Products:

CA Application Performance Management SaaS

Issue/Introduction:

Enabled DX APM SaaS Alerts for Avg response times. Intermittently get a few alerts with "Severity Unknown".

The UNKNOWN is shown in an email notification.

Cause:

Per Engineering, Not reporting data - Occurs means that the simple alert is inactive and does not match any metrics, or the matching metrics are not reporting (Unknown).

Also, the AWS setup does not have the latest code base for creating policy with the operator not equal to Unknown to avoid getting the emails.

Environment:

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution:

As a workaround, ignore emails which have severity as 'Unknown', by creating / modifying the policies to exclude the 'Unknown' severity.