Clarity PPM : App Server unable to communicate with Jaspersoft server though SSL is enabled

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Article ID: 143353

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After configuring SSL on Jasper server, we are unable to run the admin jaspersoft commands.

Example commands :-

admin jaspersoft syncPPMContext -userName superuser -password password

 

Environment

Release : 15.7.1

Component : CA PPM APPLICATION

Resolution

We need to import SSL cert, Intermediate, & Root certifiactes to PPM java keystore. Following are the steps to do so.

1. Navigate to $JAVA_HOME/jre/lib/security(for Java8) or $JAVA_HOME/lib/security(for Java11) and validate if we have the file named "cacerts".

2. Use Keytool to import Server, Intermediate, Root certificates to the above keystore.

Ex:- keytool -importcert -file server_cert.cer -alias server_cert -keystore $JAVA_HOME/lib/security/cacerts -storepass changeit.