ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

App Server unable to communicate with Jaspersoft server though SSL is enabled


Article ID: 143353


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


After configuring SSL on Jasper server, unable to run the admin jaspersoft commands.

Example commands :-

admin jaspersoft syncPPMContext -userName superuser -password password


Release : Any


You need to import SSL cert, Intermediate, & Root certifiactes to PPM java keystore. Following are the steps to do so.

1. Navigate to $JAVA_HOME/jre/lib/security(for Java8) or $JAVA_HOME/lib/security(for Java11) and validate if you have the file named "cacerts".

2. Use Keytool to import Server, Intermediate, Root certificates to the above keystore.

Ex:- keytool -importcert -file server_cert.cer -alias server_cert -keystore $JAVA_HOME/lib/security/cacerts -storepass changeit.