App Server unable to communicate with Jaspersoft server though SSL is enabled

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

After configuring SSL on Jasper server, unable to run the admin jaspersoft commands. It is also possible that the Reporting tab in NSA / CSA shows the status as "Unavailable".

Example command:

admin jaspersoft syncPPMContext -userName superuser -password password

Environment

Release : Any

Resolution

You need to import SSL cert, Intermediate, & Root certificates to Clarity PPM's Java keystore. Following are the steps to do so.

1. Navigate to $JAVA_HOME/jre/lib/security(for Java8) or $JAVA_HOME/lib/security(for Java11) and validate if you have the file named "cacerts"
2. Use Keytool to import Server, Intermediate, Root certificates to the above keystore

Ex:

keytool -importcert -file server_cert.cer -alias server_cert -keystore $JAVA_HOME/lib/security/cacerts -storepass changeit.