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App Server unable to communicate with Jaspersoft server though SSL is enabled
Article ID: 143353
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
After configuring SSL on Jasper server, unable to run the admin jaspersoft commands.
Example commands :-
admin jaspersoft syncPPMContext -userName superuser -password password
Environment
Release : Any
Resolution
You need to import SSL cert, Intermediate, & Root certifiactes to PPM java keystore. Following are the steps to do so.
1. Navigate to $JAVA_HOME/jre/lib/security(for Java8) or $JAVA_HOME/lib/security(for Java11) and validate if you have the file named "cacerts".
2. Use Keytool to import Server, Intermediate, Root certificates to the above keystore.
Ex:- keytool -importcert -file server_cert.cer -alias server_cert -keystore $JAVA_HOME/lib/security/cacerts -storepass changeit.
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