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Tasks will not expand in PPM Gantt

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Article ID: 143330

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Under certain conditions, expanding the task by clicking the '+' icon to the left of the task in the Clarity gantt does not work. 
One set of steps that can be used to reproduce this are the following:

Steps to Reproduce: 

1. Create a project
2. Create 65 level1 tasks (task00 - task64) and 56 level2 tasks under task00 (t01 - t56) 



3. Click the '+' icon at the left of the task00 to expand level2 tasks in the PPM Gantt (It will work correctly) 


4. Click the '-' icon at the left of the task00 to collapse level2 tasks in the PPM Gantt (It will work correctly) 


5. Move task00 to after task09 


6. Click the '+' icon at the left of the task00 to expand level2 tasks in the PPM Gantt.
    Task00 will not be expanded. 

Expected Results: The task will be expanded. 
Actual Results: The task will NOT be expanded. 

Environment

Release : All

Component : CA PPM Project Management

Cause

Caused by DE52720

Resolution

DE52720 was reviewed by our engineering team and was determined to be one that will not be fixed. Please use the workaround below.

Workaround: Use 'Expand All' on the menu bar.  It will expand all collapsed tasks.

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