Tasks will not expand in PPM Gantt

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Article ID: 143330

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Under certain conditions, expanding the task by clicking the '+' icon to the left of the task in the Clarity gantt does not work. 
One set of steps that can be used to reproduce this are the following:

Steps to Reproduce: 

1. Create a project
2. Create 65 level1 tasks (task00 - task64) and 56 level2 tasks under task00 (t01 - t56) 



3. Click the '+' icon at the left of the task00 to expand level2 tasks in the PPM Gantt (It will work correctly) 


4. Click the '-' icon at the left of the task00 to collapse level2 tasks in the PPM Gantt (It will work correctly) 


5. Move task00 to after task09 


6. Click the '+' icon at the left of the task00 to expand level2 tasks in the PPM Gantt.
    Task00 will not be expanded. 

Expected Results: The task will be expanded. 
Actual Results: The task will NOT be expanded. 

Cause

Caused by DE52720

Environment

Release : All

Component : CA PPM Project Management

Resolution

DE52720 was reviewed by our engineering team and was determined to be one that will not be fixed. Please use the workaround below.

Workaround: Use 'Expand All' on the menu bar.  It will expand all collapsed tasks.

Attachments