Unable to start NSA Service post Upgrade

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Article ID: 143323

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Upgrade is showing successful, but I am unable to start the NSA service. All other services are starting.

Cause

This is due to a corrupt hosts file that was missing the NSA service

Environment

Release : 15.3

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

Manually add the line for the NSA service to the hosts file found under the Clarity config folder. 

After doing this you should be able to, deploy and start the nsa service