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Audit data shows blank values for old and new values when a lookup value is updated

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Article ID: 143321

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Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

Audit data is not being captured appropriately. A custom attribute (Example: Cost Center) that is associated with a parameterized lookup is showing blank for old and new values.

Cause

This can happen if there is an issue with one of the lookup values, such as an old value in a lookup that was deactivated.

Environment

Release : All Supported Releases

Resolution

Check the associated lookup for any old  lookup values that are no longer in use / deactivated that could be causing the issue

Additional Information

If the above doesn't help, some other known solutions include: