Rally: SSO User receiving, "HTTP Error 401 problem accessing/slm/j_ss_security_check error."
Article ID: 143278
Updated On:
Products
CA Agile Central SaaS (Rally)
Issue/Introduction
User's SSO setup has been verified but they are receiving error, "HTTP Error 401 problem accessing/slm/j_ss_security_check error." when trying to login to Rally (Agile Central).
Cause
The user may have previously been a member of another Rally Subscription. The backend database is holding on to old configuration information for this user.
Environment
Release : SAAS
Component : AGILE CENTRAL
Resolution
Support can reset the user's profile in the backend database. Please include this KB number in your Support Case to fast track a resolution.
Feedback
Powered by
