Rally: SSO User receiving, "HTTP Error 401 problem accessing/slm/j_ss_security_check error."

Products

• CA Agile Central SaaS (Rally)

Issue/Introduction

User's SSO setup has been verified but they are receiving error,  "HTTP Error 401 problem accessing/slm/j_ss_security_check error." when trying to login to Rally (Agile Central).

Cause

The user may have previously been a member of another Rally Subscription.  The backend database is holding on to old configuration information for this user.

Environment

Release : SAAS

Component : AGILE CENTRAL

Resolution

Support can reset the user's profile in the backend database.  Please include this KB number in your Support Case to fast track a resolution.