User's SSO setup has been verified but they are receiving error, "HTTP Error 401 problem accessing/slm/j_ss_security_check error." when trying to login to Rally (Agile Central).
The user may have previously been a member of another Rally Subscription. The backend database is holding on to old configuration information for this user.
Release : SAAS
Component : AGILE CENTRAL
Support can reset the user's profile in the backend database. Please include this KB number in your Support Case to fast track a resolution.