Rally: SSO User receiving, "HTTP Error 401 problem accessing/slm/j_ss_security_check error."

Article Id: 143278
Status: Published
Updated On: 17-01-2020 08:58
Products:
CA Agile Central SaaS (Rally)
Issue/Introduction:

User's SSO setup has been verified but they are receiving error,  "HTTP Error 401 problem accessing/slm/j_ss_security_check error." when trying to login to Rally (Agile Central).

Cause:

The user may have previously been a member of another Rally Subscription.  The backend database is holding on to old configuration information for this user.

Environment:

Release : SAAS

Component : AGILE CENTRAL

Resolution:

Support can reset the user's profile in the backend database.  Please include this KB number in your Support Case to fast track a resolution.