Export or Delete of Private Dashboards by Admin user

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• Automic SaaS

Issue/Introduction

Private Dashboard in the section My Dashboards can only be exported, renamed or deleted by the user who created them.

When another user, even an Admin with all Authorizations and Privileges, tries to export/delete the DASH object the following error is displayed:

U00004509 Access violation: User: 'USER/GROUP' Object: 'MY.DASH.123' Access: 'W'  Reason: No right found in object.

Environment

Release : 12.2 and higher

Component : AUTOMIC WEB INTERFACE

Cause

The reason for this behavior is that when the Dashboard is created, specific Authorizations on the objects are created for the user that created the object. These overrule the Admin users Authorizations.

This is the expected behavior.

Resolution

If for any reason the Dashboard needs to be renamed/deleted - there are two options

• If the user(owner) is present - then the user should be able to rename/delete the object.

• Incase the user(owner) is no longer part of the organization/team - Upon deletion of the user(owner) object - The Object level authorizations are automatically removed and the Private dashboards become Public dashboards which then allows for rename/delete operations.