Unable to view dashboard items

Products

• iDash Workload Automation

Issue/Introduction

Unable to view Explorer and Catalog SLA's on the dashboard. Error is "There was a problem processing your request, please contact your administrator and have them verify the logs."

Environment

Release : 12.1

Component : CA WORKLOAD AUTOMATION AE IDASH

Cause

Incorrect time format "7:' for the SLA start deadline. It should be in the format of hh:mm 07:00. This could be any time in the wrong format for the start or end deadline.

Resolution

Query the database for the offending data. The data can be corrected directly in the backend database. Restart the iDash service.

select * from idash_config where tag like '%start.deadline%' and deleted = 0 and value = '7:

select * from idash_config where tag like '%end.deadline%' and deleted = 0 and value = '7:'