[AWA] Missing dll error when starting Service Manager Dialog

Article Id: 143200

Status: Published

Updated On: 16-01-2020 05:19

Products:

CA Automic Workload Automation - Automation Engine , CA Automic One Automation , CA Automic Operations Manager , CA Automic Oracle

Issue/Introduction:

On windows server 2016 version, when starting service manager dialog after installation its giving below error. Although Microsoft visual C++ redistributable 2012 version was installed already.

Environment:

Release : 12.1

Component : AUTOMATION ENGINE

Resolution:

Please install the Visual C++ Redistributable package provided with the installation image for best compatibility.

You can find them in the AWA image > External.Resources > CRts 2010/2013 folders.