Cannot activate inactive accounts in the Policy Manager
Article ID: 143192
Updated On:
Products
Issue/Introduction
The Policy Manager cannot active an inactivated account which has the "Operator" role.
An Administrator account is used for login to the Policy Manager. The inactivate account is found in the Internal Identity Provider.
On the user's Properties dialog box, the account should be activated by pressing the "Activate" button but it didn't happen.
The "Account Status" stays in "Inactive".
Environment
Release : 9.0 and later
Component : API GATEWAY
Cause
The account has never been logged in after its creation and the Maximum Inactivity Period has passed (default: 35 days).
Resolution
PolicyManager cannot activate inactivated accounts which have never been logged in after their creation. Please use one of the following workarounds.
(1) Delete the account and recreate it
(2) Delete the record whose "login" field value is the account name from the "logon_info" table in the "ssg" database
(Sample SQL statement: delete from ssg.logon_info where login='<account name>';)
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