Alerts Stopped Being sent back to OPSMVS from MOI

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Article ID: 143181

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Updated On:

Products

CA Common Services for z/OS CA Common Services CA Mainframe Operational Intelligence CA OPS/MVS Event Management & Automation

Issue/Introduction

We are seeing that alerts being generated in MOI are no longer being sent back to the ZMS task on the mainframe and fed into OPS/MVS. It's only occurring on one of our MOI appliance servers, we are seeing alerts still coming back from our other appliance servers.

Environment

Release : 14.1 or 15.0

Component : CCS MESSAGE SERVICE

Resolution

Be sure current CCS Message Service cumulative maintenance PTF is installed as various problems impacting data feeds have been corrected.

Here is a screen shot of current Message Service PTFs as seen from the Solution Download screen for CA Common Services r15.0 as of October 2020

Additional Information

recycle ZMS task on impacted LPAR to circumvent current situation

Attachments