On demand reports not being emailed to user

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We have a production user that is not receiving emailed reports 

ERROR | EmailJobTaskThreadPool-Thread-32 | 2020-01-14 21:13:56,300 | com.ca.im.portal.dm.scheduling.email.EmailJobTask
      | Error sending e-mail: Mail server connection failed; nested exception is javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem
. Failed messages: javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem

org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem
. Failed messages: javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem
; message exception details (1) are:
Failed message 1:
javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem

        at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)
        at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:1331)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:420)
        at javax.mail.Service.connect(Service.java:288)
        at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:389)
        at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:340)
        at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:336)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.emailReport(EmailJobTask.java:317)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:254)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

Environment

DX Netops Portal 

Resolution

The following error came from the mail server. It indicates that the server is not set up correctly for TLS. You need to contact the owner/admin of the mail server and have them correct the TLS setup or disable TLS.

454 4.3.0 TLS not available due to local problem