On demand reports not being emailed to user

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Article ID: 143174

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have a production user that is not receiving emailed reports 

ERROR | EmailJobTaskThreadPool-Thread-32 | 2020-01-14 21:13:56,300 | com.ca.im.portal.dm.scheduling.email.EmailJobTask
      | Error sending e-mail: Mail server connection failed; nested exception is javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem
. Failed messages: javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem

org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem
. Failed messages: javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem
; message exception details (1) are:
Failed message 1:
javax.mail.MessagingException: 454 4.3.0 TLS not available due to local problem

        at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)
        at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:1331)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:420)
        at javax.mail.Service.connect(Service.java:288)
        at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:389)
        at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:340)
        at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:336)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.emailReport(EmailJobTask.java:317)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:254)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

Environment

Release : 3.7

Component : CAPC 

Resolution

The following error came from the mail server. It indicates that the server is not set up correctly for TLS. You need to contact the owner/admin of the mail server and have them correct the TLS setup or disable TLS.

454 4.3.0 TLS not available due to local problem