Service Catalog - Cannot arrange to display the forms in the order as we want
Updated On:05-02-2020 11:56
CA Service Management - Asset Portfolio Management, CA Service Management - Service Desk Manager, CA Service Catalog
We have multiple forms added into the service option , the forms display sequence cannot be arranged as what we wanted somehow
It is by design
Release : 17.2
Component : CA SERVICE CATALOG
when you add a few forms into a service option initially, the forms and the sequence of the form were recorded in the database . When you want to re-arrange the display sequence of those same forms , it will still keep the previous sequence .
But you can do the following to work out it :
For example :
You have a service option , originally you added a form called formA first and then a form called formB . In this service option , it displayed formA first and then formB second . and then you change your mind later , want to display formB first and then display formA . You will have to do the following :
1. edit that service option's definition to delete ( i.e. disassociate ) both formA and then formB there .
2. then click "save" button to save it first . ( Note : this is an important step ) .
3. then i re-add those 2 forms . add formB first and then add formA .
4. and then click "save" . This time , the service option will change to display formB first and then formA second as i want .
Basically , you need to delete (dissociate) ALL the forms to that service option , and then click "save" button to save this change ( this is important ) . and then you add the forms in the sequence you want and then click "save" to save it , it will preserve the sequence as you just do .