Using CSM to obtain product maintenance encounters intermittent SSL connection failure to supportservices.ca.com .
Bad handshake between customer's CSM tomcat and supportservices.ca.com server. Tracing reveals the following:
Release : 6.0
Component : Chorus Software Manager
The intermittent SSL failure was corrected when the customer's firewall proxy allowed communication to supportservices.broadcom.com as well as supportservices.ca.com