How does the bidirectional Agile Central / Clarity PPM Create sync process work?

Products

• STARTER PACK-CLARITY PPM
• Clarity PPM SaaS

Issue/Introduction

I'm looking for details on syncing between Rally and Clarity using the bidirectional option

Environment

Release : 15.5

Component : CA PPM SAAS RALLY

Resolution

1. See the Bidirectional sections of techdocs for detailed information: Integrate Clarity PPM with Rally

Sections that especially pertain to bidirectional behavior:

• Direction Option 3: Bidirectional
• Create Direction (Bidirectional section)
• Bidirectional Synchronization

2. If the above doesn't help, see KB 141061 for tips on how to search for known Clarity PPM Issues using Self Service