Service Desk Manager - After Upgrading File Types from Attachments Library menu is missing

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

When I upgraded SDM 12.9 to 17.2.0.2  I noticed that File Types from Attachment Library Menu is missing. 

 

Cause

Due to changes in the application this separate option no longer is needed.

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

Restrictions for certain extensions can be added to the Repository itself. This can be done by going to the Administration tab, then "Attachments Library". In there go to "Repositories" and right click on the desired Repository and view the details.

 

From here you can define restrictions for extensions