Service Desk Manager - After Upgrading File Types from Attachments Library menu is missing
Article ID: 143115
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
When I upgraded SDM 12.9 to 17.2.0.2 I noticed that File Types from Attachment Library Menu is missing.
Cause
Due to changes in the application this separate option no longer is needed.
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Resolution
Restrictions for certain extensions can be added to the Repository itself. This can be done by going to the Administration tab, then "Attachments Library". In there go to "Repositories" and right click on the desired Repository and view the details.
From here you can define restrictions for extensions
Attachments
Feedback
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