Service Desk Manager - After Upgrading File Types from Attachments Library menu is missing

Article Id: 143115

Status: Published

Updated On: 14-01-2020 17:11

Products:

CA Service Desk Manager , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction

Issue/Introduction:

When I upgraded SDM 12.9 to 17.2.0.2 I noticed that File Types from Attachment Library Menu is missing.

Cause:

Due to changes in the application this separate option no longer is needed.

Environment:

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution:

Restrictions for certain extensions can be added to the Repository itself. This can be done by going to the Administration tab, then "Attachments Library". In there go to "Repositories" and right click on the desired Repository and view the details.

From here you can define restrictions for extensions