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Enable a deleted user credential in Strong Auth component of Advanced Authentication

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Article ID: 143086

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Updated On:

Products

CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort) CA Strong Authentication CA Advanced Authentication

Issue/Introduction

How to enable a deleted user credential( CA Mobile OTP) in Advanced Authentication?

Environment

Release : 9.1

Component : AuthMinder(Arcot WebFort)

CA Strong Authentication

Resolution

Once a credential is deleted, it is not a hard delete from the database but it is soft delete, we change the status for the user to DELETED. There is no way from user interface that it can be enabled but updating the DB should work, you can put User and Orgname as per your requirement and test -

update arwfarcototp set credstatus=1 where userrefid=(select userrefid from arudsuser where userid='TESTUSER1' and orgname='DEFAULTORG');
commit;