How to load Milestones to a CI in CMDB

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

How to load Milestones to a CI in CMDB?

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

To load milestones to a CI GRLoader must be used. Steps:

1. Create XML with name,class and milestone. Example:

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<GRLoader>
 <ci>
  <name>adm1</name>
  <class>680x0</class>
  <milestone>Fiscal year end 2009</milestone>
 </ci>
</GRLoader>

2. Save

3. Load CI with the following command

grloader -u username -p password -s servidor -i file_to_load -a -E 

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/reference/ca-service-desk-manager-reference-commands/cmdb-technical-reference/general-resource-loader-grloader/bulk-loading-change-specifications-with-grloader.html