Spectrum WebApp login fails and shows Not able to reach OneClick Webapp. Process might be stopped

Products

• CA eHealth
• CA Spectrum

Issue/Introduction

Spectrum WebApp login fails and shows the following:

Request processing failed. Please refer the tomcat log for more details.

    ..Not able to reach OneClick Webapp. Process might be stopped. Please start the Spectrum WebTomcat Process and re-launch

 

When running "ps -ef | grep -i webtomcat" there is a webtomcat process running.

The $SPECROOT/webtomcat/logs/catalina.out does not show any indication of a problem.  

There is no $SPECROOT/webtomcat/webswing.log which is a problem. There should be a webswing.log file.

Environment

Spectrum OneClick Server 10.x and later

Cause

The installer did not unzip the webswing.zip file due to OS limitations/permissions.  Since it didn't extract, there was no webswing folder and therefore no webapp configuration. Review the $SPECROOT/Install-Tools/LOGS/"release"/postinst* file. See if there is an error in regards to unzipping the webswing.zip. For example:

webtomcatinstall: New tomcat installation
webtomcatinstall: unzipping the webswing zip file
Install-Tools/postinst_engine: line 1904: unzip: command not found
webtomcatinstall: copying the spectrum.war to webswing webapps
cp: cannot stat ‘/spectrum/webtomcat/webswing/spectrum.war’: No such file or directory

This is what you should see:

webtomcatinstall: New tomcat installation
webtomcatinstall: unzipping the webswing zip file
Archive:  C:/win32app/Spectrum/webtomcat/webswing.zip

If there is an error about unzipping the webswing.zip file, then you need to manually configure the WebApp

Resolution

Unzip the $SPECROOT/webtomcat/webswing.zip file:

Then copy the $SPECROOT/webtomcat/webswing/spectrum.war to $SPECROOT/webtomcat/webapps folder.

Stop Spectrum WebTomcat if running - from $SPECROOT/webtomcat/bin - ./stopWebTomcat.sh

Start Spectrum WebTomcat - from $SPECROOT/webtomcat/bin - ./startWebTomcat.sh