Change Request page taking too long to load in Clarity PPM

Article Id: 143010
Status: Published
Updated On: 13-01-2020 16:34
Products:
CA Project & Portfolio Management SAAS , CLARITY PPM SAAS FOR ITG , STARTER PACK-CLARITY PPM , Clarity PPM SaaS
Issue/Introduction:

Performance issues with Change Requests

Steps to Reproduce:

  1. Navigate to Change Requests list view from projects

(Project ->Properties->Risks/Issues/Changes

     2. Click on Change Requests

Results: Slow performance is seen take around one min to open list view. Slowness is not seen with Issue or Risks lists views

Cause:

This  can happen if the Change Request AVP setting is set to the highest setting 

Environment:

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution:

Check the Attribute Value Protection (AVP) setting for the Change Request Object using the steps below:

  1. Go to Administration->Objects-Studio->Change Requests 
  2. Click on the View tab
  3. On the 'Change Request List' row, click on the Options link
  4. View the Attribute Value Protection setting:
  • If AVP is set to 'Use display conditions and secured subpages to protect attribute values on this list', this can cause the list page to be slower.
  • If display conditions are not being used, it's recommended to use AVP setting of 'Use only secured subpages to protect attribute values on this list'

Additional Information:

  • If the above doesn't help, see also other best practices/recommendations that can also help improve performance: 31635
  • See KB 141061 - How to search for known Clarity PPM Issues using Self Service