Change Request page taking too long to load in Clarity PPM

Products

• STARTER PACK-CLARITY PPM
• Clarity PPM SaaS

Issue/Introduction

Performance issues with Change Requests

Steps to Reproduce:

1. Navigate to Change Requests list view from projects

(Project ->Properties->Risks/Issues/Changes

     2. Click on Change Requests

Results: Slow performance is seen take around one min to open list view. Slowness is not seen with Issue or Risks lists views

Cause

This  can happen if the Change Request AVP setting is set to the highest setting 

Environment

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

Check the Attribute Value Protection (AVP) setting for the Change Request Object using the steps below:

1. Go to Administration->Objects-Studio->Change Requests 
2. Click on the View tab
3. On the 'Change Request List' row, click on the Options link
4. View the Attribute Value Protection setting:

• If AVP is set to 'Use display conditions and secured subpages to protect attribute values on this list', this can cause the list page to be slower.
• If display conditions are not being used, it's recommended to use AVP setting of 'Use only secured subpages to protect attribute values on this list'

Additional Information

• If the above doesn't help, see also other best practices/recommendations that can also help improve performance: 31635
• See KB 141061 - How to search for known Clarity PPM Issues using Self Service