ASM tests keep receiving (502) Network Error Codes

Article Id: 143008

Status: Published

Updated On: 15-01-2020 18:38

Products:

CA App Synthetic Monitor , NIMSOFT CLOUD USER EXPERIENCE MONITOR , DX Application Performance Management

Issue/Introduction:

Various monitors are returning 502 Network Error Codes within the logs.

12:47	Broadcom Test Base 2 RO Handshake 5.X I242	(502) Network Error	4 036 ms	Los Angeles, LA
12:32	Broadcom Test Base 2 RO Handshake 5.X I242	(502) Network Error	4 080 ms	Ashburn, L5

19:53

Broadcom Test Base 3 RO Handshake 5.X I310

(502) Network Error

4 693 ms

Cheyenne, C7

12:32

Broadcom Test Base 6 RO Handshake

(502) Network Error

4 095 ms

Ashburn, L5

Cause:

Per ASM Engineering, all US stations fail with SSL read error receiving data from peer (curl error 104). This happens when the other end (the monitored service) just closes the connection. It again happens intermittently. The issue should be directed to your service provider.

Environment:

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution:

Contact your Service Provider.