ASM tests keep receiving (502) Network Error Codes

Products

• CA App Synthetic Monitor
• DX Application Performance Management

Issue/Introduction

Various monitors are returning 502 Network Error Codes within the logs.

12:47	Broadcom Test Base 2 RO Handshake 5.X I242	(502) Network Error	4 036 ms	Los Angeles, LA
12:32	Broadcom Test Base 2 RO Handshake 5.X I242	(502) Network Error	4 080 ms	Ashburn, L5

19:53

Broadcom Test Base 3 RO Handshake 5.X I310

(502) Network Error

4 693 ms

Cheyenne, C7

12:32

Broadcom Test Base 6 RO Handshake

(502) Network Error

4 095 ms

Ashburn, L5

Environment

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Cause

Per ASM Engineering, all US stations fail with SSL read error receiving data from peer (curl error 104). This happens when the other end (the monitored service) just closes the connection. It again happens intermittently.  The issue should be directed to your service provider.

Resolution

Contact your Service Provider.